joha9 Terms and Conditions — Know the Rules, Play, Stay Safe

Eligibility and Age Requirement

To open an account and play on joha9, you must meet the following eligibility conditions:

• You must be at least 21 years of age ("for those aged 21 and above only").
• You must be a resident of Bangladesh or be located in a legal jurisdiction where online gaming is permitted.
• You must have a valid and active mobile banking or payment account in your own name (such as bKash, Nagad, Rocket, Upay).
• To the best of your knowledge or belief, you must not be subject to any gaming-related prohibition.

Account Registration and Security

Each member may operate only a single account. Having more than one account under the same person will be considered a breach of the rules, and all accounts may be suspended or closed.

What you need to provide at registration

• Full legal name (as shown on your national ID card or passport)
• Valid email address
• Active mobile number
• Date of birth (for age verification)

Account Security

It is entirely your own responsibility to keep your account password and login details completely confidential. Allowing anyone else access to your account or transferring your account to another person is strictly prohibited. If you suspect any unauthorised use of your account, notify our support team immediately.

Deposit and Withdrawal Policy

All financial transactions on joha9 are conducted in Bangladeshi Taka (৳ / BDT). The following payment methods are supported:

Deposit Terms

• Funds deposited must be sent from a payment account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• Once each deposit has been processed, the balance is automatically credited to your account.

Withdrawal Terms

• Withdrawals will only be sent to the same payment method used for the deposit.
• Account verification must be completed before a withdrawal request can be made.
• Winnings earned from an active bonus cannot be withdrawn until the associated wagering requirement has been met.
• joha9 reserves the right to temporarily hold a withdrawal in the event of any unusual or suspicious transaction.

Bonus and Promotion Rules

joha9 offers various types of bonuses and promotions to members. Specific terms and conditions apply to each bonus offer.

Welcome Bonus

General Bonus Terms

• Each bonus offer applies only once per member, per household, per address, and per payment method.
• If the wagering requirement is not met within the specified time after claiming a bonus, the bonus and any associated winnings may be cancelled.
• The deposit amount must be at least ৳500 before claiming the welcome bonus.
• All bonuses are paid in Bangladeshi Taka.
• joha9 reserves the right to change or withdraw any promotion, though this will generally not affect existing bonus claims.

Gaming Rules

All games available on joha9 are powered by third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt). Each game has its own rules and features, which can be seen on screen after launching the game.

• Game outcomes are determined by a Random Number Generator (RNG) and are not predetermined in any way.
• If an internet connection is lost, the result of the game session is stored server-side and will be visible upon reconnection.
• If a software error causes an incorrect payout, joha9 reserves the right to correct that error.
• For general information on game rules and returns, refer to the "Info" or "Paytable" section of the relevant game.

Prohibited Activities

The following activities are strictly prohibited on joha9:

• Providing false or misleading information on an account.
• Operating multiple accounts or claiming bonuses more than once.
• Any form of bonus abuse, such as fulfilling bonus conditions at minimal risk.
• Attempting to qualify for withdrawals by placing bets artificially.
• Using the platform for money laundering or any illegal financial activity.
• Hacking, exploiting software bugs, or attempting to manipulate games.
• Using third-party bots or automated software.

Account Suspension and Closure

joha9 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any clause of these Terms.
• Suspicion of fraud, deception, or money laundering.
• If account information is found to be false or incomplete.
• Operating multiple accounts.
• An order from a court or regulatory authority.

Members may also close their account at any time. Please contact the support team for this. Before the account is closed, the opportunity to withdraw any remaining balance will be provided, provided there has been no breach of the Terms.

Responsible Gaming

joha9 places the highest priority on responsible gaming. Gaming should be an entertainment activity, not a solution to financial problems. We encourage all members to set their own limits and play responsibly.

• Members can set deposit limits, betting limits, or activate a temporary break (self-exclusion) from their account settings.
• If you notice signs of gaming addiction, contact our support team immediately.
• Use parental controls to keep minors away from gaming.

For more information, visit our Responsible Gaming page.

Privacy and Personal Data

joha9 is committed to protecting members' personal data. All data is secured with SSL encryption technology. To learn more about how your information is collected, stored, and used, read our Privacy Policy.

• Your personal data will not be sold or shared with third parties without authorisation.
• Information required for KYC (Know Your Customer) verification is stored securely.
• Information may be provided to law enforcement agencies upon request for the prevention of financial fraud.

Limitation of Liability

To the fullest extent permitted by applicable law, joha9 will not be liable for the following:

• Loss during a game session due to internet disconnection.
• Service unavailability during technical interruptions or server maintenance.
• Any loss caused by your device or network.
• Issues arising from a software error by a third-party game provider.

Changes, Disputes & Contact

Changes to Terms

joha9 may change these rules and terms at any time. A notice will be published on the platform for important changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

Dispute Resolution

For any complaints or disputes, please contact the support team first. Our team will try to resolve the matter as quickly and fairly as possible. In any dispute regarding game results, the game provider's server logs will be considered the final evidence.

Contact

If you have any questions about these terms, contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali